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About Us

22 Years of Service to the Traveller

Travelmood is proud to celebrate 22 years as a top travel specialist. Since 1984 we have sent tens of thousands of satisfied customers on holidays to all our favourite long-haul destinations. Today we are a UK leader in tailor-made travel to Australia, New Zealand, the Far East, South Africa and worldwide adventure travel.

Bricks and Mortar Company – Not a web start up company
Travelmood Limited is a UK based company with travel centres in London, Guildford, Liverpool, Leeds and Scotland employing 130 staff.

Adventure Travel Specialists
We offer what we believe to be one of the widest selections of small group touring and adventure holidays and tours in every continent. Adventure travel can be relaxing or strenuous – Maybe you just fancy a lazy felucca journey down the Nile or perhaps you have always wanted to learn to Scuba dive. Or perhaps you have always wanted to go on safari or trek in Nepal. ‘Non of these’? Not a problem we have thousands of tours designed for all tastes – simply tell us what you have in mind and an indication of your budget and we will do the rest. Our specialty is long-haul travel and we offer some of the lowest-priced and most comprehensive selection of worldwide tours and airfares available in the UK.

Family Adventure Travel - NEW
There are hundreds of brochures available offering family holidays in popular resorts. But what is there for families with a thirst for discovery? Families who like to see the world as it is? We believe we've got the answer. It's tried and tested. It’s fun. Its called Travelmood Family Adventures. To view what we believe to be the mot comprehensive range of family adventure holidays click here

Award Winners
Over the years we’ve picked up a raft of prestigious awards including Tour Operator of the Year 2004 bestowed by the Australian Tourist Commission, and the “Friends of Thailand Awards” where we won the Tour Operator category.

TRULY Independent - and proud of it
Travelmood is one of an increasingly rare breed of travel provider - a true independent.
Unlike many of our competitors, we are proud to remain an independently owned and operated company. We are not part of a large conglomerate, and neither do we operate from overseas call centres. That means when you speak to our consultants, you'll be speaking to experienced, well travelled specialists based in the UK, who can offer you the kind of personal and professional service that wins us praise from our customers and accolades from our colleagues in the travel industry. To view consultant profiles click here 

Committed to Value
At Travelmood we are pledged to offer all of our customers the ultimate in good value.
Our highly competitive pricing is achieved through contracting directly with the airlines, and tour companies. By dealing direct there's no middleman to pay off and those preferential rates can be passed on as lower prices to our customers. Many of the tours we sell are cheaper then you will find else where as our buying power allows us to negotiate lower prices with our suppliers.

At the Forefront of Innovation
Over the past 22 years Travelmood has been at the forefront of innovation to service the way people plan and purchase their holidays. We were one of the first travel agents in the UK to go online with a fully bookable flight website. We have pioneered exciting new programmes and new brochures to new destinations to offer our customers new levels of value, choice and flexibility. Our latest innovation is ‘My Itinerary’, this allows you to view your itinerary on-line 24 hours a day.

Which tour companies do we deal with?
As appointed agents to the worlds leading Adventure travel brands and some of the smaller ones we have an unrivalled range of tours. We are not tied to any one company, this means the information and advice you receive from us is unbiased.

Which Airlines do we deal with?
Travelmood deals directly with more than 40 of the world's leading scheduled airlines. This means that we make our reservations directly on the airline Computer Reservation System (we use Worldspan by the way), and are able to issue tickets on the spot. As this means we do not have to buy in tickets from wholesalers, the price you pay is the lowest available anywhere.

How You Can Pay
You can pay using the following credit/debit cards or in person at one of our offices.


Financial Security

Travelmood is fully bonded for your financial security. We are members of ABTA and PATA and hold an Air Travel Organisers Licence (ATOL). We issue air tickets in-house and are members of the International Air Transport Association (IATA).
 
  AIR TRAVEL ORGANISER'S LICENCE
The License is issued by the CAA to tour operators who meet certain financial requirements including putting up a 'bond'. If the tour operator fails, the bond money is used to enable clients abroad to complete their holidays and return home, and to compensate those who still have to go on holiday, but have paid some or all the cost in advance.
 

  
THE ASSOCIATION OF BRITISH TRAVEL AGENTS
This is a trade body for travel agents and tour operators. It has both a 'commercial role' to promote the interests of its members and a 'regulatory' role. ABTA members have to operate to Codes of Conduct produced by the organisation, they are bonded so that client's money is protected in the event of failure and in the event of an unresolved dispute between a passenger and an ABTA member there is an arbitration service available which can be used as an alternative to legal action. Please click on the ABTA logo to be taken to the ABTA site where you will find more information.
 
INTERNATIONAL AIR TRANSPORT ASSOCIATION
The trade body representing most major airlines. Travel agents displaying the IATA logo have met certain financial and professional criteria. These criteria do not extend to matters of a customer service nature, nor does it offer financial protection to passengers.
 
   THE PACIFIC ASIA TRAVEL ASSOCIATION
The Pacific Asia Travel Association is a not-for-profit travel trade association serving government tourist offices, airlines, hotels and other travel-related companies throughout the Pacific Asia region. PATA's mission is to enhance the growth, value and quality of Pacific Asia travel and tourism for the benefit of its membership. PATA has long been an advocate of balancing growth with responsible conservation measures.

     

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